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Operations · 3 min read
When the AI should stop talking and hand off to a human.
Jul 7, 2026
The best agents know their lane. Booking and FAQs stay with Vircera. Escalations follow the path you write.
That split is what makes the front desk feel calmer — not louder.
See it on your house.Not in a slide.
We’ll walk your actual workflow — answering, check-ins, and who needs a follow-up.
24/7 coverage · Check-ins on schedule · Follow-ups flagged